Self-Management Training to Reduce Employee Stress Levels

Abstract

Cleaning service workers, as outsourced employees, play an essential role in maintaining workplace cleanliness and comfort but often face psychological pressure due to heavy workloads and repetitive routines. Based on assessments, observations, and interventions conducted during an internship at PT. Prima Karya Sarana Sejahtera (PKSS) Sorong Branch, it was found that most cleaning service workers experienced work stress influenced by repetitive physical demands, monotonous routines, and an imbalanced reward and punishment system. This condition aligns with the Job Demand-Resources (JD-R) theory, which explains that work stress occurs when job demands exceed the resources or support available to employees. The intervention method involved stress management training aimed at enhancing coping abilities and psychological well-being. The training covered understanding stress concepts, recognizing symptoms, and applying adaptive coping strategies such as breathing relaxation techniques, cognitive restructuring, and time management. Evaluation results showed a significant improvement in participants’ understanding and skills in managing emotions and dealing with work pressure more effectively. Therefore, stress management training proved to have a positive impact on reducing stress levels and improving employees’ psychological well-being. The program is recommended as a sustainable initiative to enhance the quality of human resources in outsourced work environments.